Q1: How is the delivery process handled for Eleganza furniture packages?

A: Eleganza ensures a smooth delivery process for furniture packages. Once your order is processed, we dispatch it for delivery. You'll receive a confirmation email with tracking details to monitor your delivery.

Q2: Is there a delivery charge for Eleganza furniture packages?

A: Shipping costs are calculated at checkout based on your location and the chosen shipping method. We aim to provide transparent pricing, and delivery charges will be clearly presented before you finalize your purchase.

Q3: Does Eleganza offer international shipping for furniture packages?

A: Currently, Eleganza focuses on serving customers within the UAE. We do not offer international shipping for furniture packages. Please contact us for any special shipping inquiries or considerations.

Q4: How long does it take for Eleganza to deliver furniture packages?

A: Delivery times vary based on the type and scope of the furniture package. Generally, we aim for efficient processing and delivery. For specific delivery timelines, please contact our customer service team.

Q5: Does Eleganza provide installation services for furniture packages?

A: Yes, Eleganza offers professional installation services for certain individual furniture items as well as for furniture packages. Our team ensures that your furniture is expertly assembled, placed, and ready for use. Installation services may be included or offered as an optional add-on, depending on the package.

Q6: Can I schedule the delivery and installation for a specific date and time?

A: Eleganza works to accommodate your scheduling preferences for delivery and installation whenever possible. After your checkout process, we will contact you to schedule an option to select a preferred delivery date and time, subject to availability.

Q7: What should I do if I encounter any issues with the delivered furniture or installation?

A: If you have any concerns or issues with the delivered furniture or the installation process, please contact our customer service team promptly. We are dedicated to resolving any issues to ensure your satisfaction.

Q8: Are there any additional charges for the installation of furniture packages?

A: The cost of installation may be included in certain products pricing or offered as an optional service with an additional charge. Please review the details of your chosen package or contact our customer service team for clarification.

Q9: Can I track the delivery status and installation progress of my furniture package?

A: Yes, once your order is dispatched, you will receive tracking information. For installation services, our team will coordinate with you and provide updates on the scheduled installation date and progress.

Q10: How can I get in touch with Eleganza for further assistance or inquiries regarding delivery and installation?

A: For any questions or assistance related to delivery and installation, contact our customer service team at [support@eleganza.ae] or visit our Contact Us page on the website for more ways to connect.

Does Eleganza only offer furniture packages, or can I purchase individual pieces as well?

A: In addition to our carefully curated furniture packages, Eleganza also offers an exclusive selection of individual furniture pieces. Whether you're looking for a statement piece or wish to complement your existing decor, explore our diverse range of exclusive furniture available for individual purchase.

Can I mix and match furniture from different packages or choose specific items individually?

A: Absolutely! Eleganza understands the importance of personalization. While our packages are thoughtfully curated, you have the flexibility to mix and match items or select specific pieces individually to create a customized look tailored to your preferences.

Are the individual furniture items available for customization?

A: Yes, we provide customization options for our exclusive individual furniture pieces. Contact our team to discuss your preferences, and we'll work with you to create a bespoke solution that meets your style and requirements.

How do I place an order for individual furniture items? 

A: To purchase exclusive furniture individually, simply browse our collection on the website, select the items you desire, and proceed to checkout. If you need assistance or have specific requirements, feel free to contact our customer service team for guidance.

Are there any discounts or promotions for individual furniture purchases?

A: Eleganza occasionally offers promotions and discounts on individual furniture items. Stay updated by checking our website or subscribing to our newsletter for the latest information on exclusive offers and deals.

Can I visit a showroom to view individual furniture pieces before making a purchase?

A: Currently, Eleganza operates as an online platform, and we do not have physical showrooms. However, detailed product information, images, and customer reviews are available on our website to help you make informed decisions.

 What is the return policy for individually purchased furniture items?

A: Eleganza extends its commitment to customer satisfaction for individual furniture items. If you encounter any issues, please contact our customer service team within 30 days of delivery, and we'll guide you through the return or exchange process.

How can I get in touch with Eleganza for further assistance or inquiries about individual furniture pieces?

A: For any questions or assistance regarding our exclusive individual furniture collection, contact our customer service team at [support@eleganza.ae] or visit our Contact Us page on the website for more ways to connect.

We appreciate your trust in Eleganza for your furnishing needs.